Terms and conditions

This English version is provided for your convenience. Only the German version is legally binding.

For the purchase of gift vouchers in the Hotel Bramosen gift voucher shop.

1. Scope and contracting party

These terms apply to all purchases of gift vouchers in this shop. Your contracting party is Hotel Bramosen, owner Peter Ecker, Alexenau 8, 4852 Weyregg am Attersee, Austria, telephone +43 7664 2291, email office@bramosen.at. The voucher itself is additionally subject to the voucher terms. Deviating terms of the customer do not apply.

2. Order and conclusion of contract

The presentation of the vouchers in the shop is not yet a binding offer. You choose the amount and delivery, enter your details and accept these terms. By clicking “Pay now” you submit a binding offer. The contract is concluded as soon as the payment is confirmed. You will see this on the confirmation page and receive a confirmation by email. The language of the contract is German; this English version is a convenience translation. We store the contract text with your order. You will receive the order confirmation with all details by email.

Until you click “Pay now”, you can check and change all entries in the form.

3. Prices and payment

All prices are final prices in euros. You pay the voucher value, plus €4.90 postage for delivery by post. If you use a promo code, the discount is shown before payment and reduces the price; the voucher keeps its full value. The total amount is shown in the form before payment. Payment is processed by our payment service provider Stripe using the payment methods shown, such as credit card, Apple Pay or Google Pay. The amount is due when you place the order.

4. Delivery

• By email: You receive the voucher as a PDF straight after payment. If you have chosen a date, we send it on that day to the email address of the recipient you entered, and you receive a copy.
• By post: We print the voucher and send it within 2 working days of payment. We deliver to Austria and Germany. The risk passes on handover to you or the named recipient.

The voucher is valid on payment and can be redeemed immediately.

Top-ups: Existing vouchers can be topped up in the shop under “Top up a voucher”. The amount is added to the code on payment; these terms and the right of withdrawal apply to top-ups in the same way.

5. Right of withdrawal for consumers

If you are a consumer, you can withdraw from this contract within 14 days without giving any reason. The period begins on the day the contract is concluded. For delivery by post, it begins on the day on which you or a person named by you receives the voucher.

To withdraw, inform us by means of a clear statement. The easiest way is the Withdraw from contract button at the bottom of every page of this shop. You can also send us a letter to Alexenau 8, 4852 Weyregg am Attersee, Austria, or an email to office@bramosen.at, and you may use the model withdrawal form below. Its use is not obligatory. The deadline is met if you send your statement before it expires. We will confirm receipt immediately by email with date and time.

Effects of withdrawal. We will refund all payments, including postage, without undue delay and at the latest within 14 days of receiving your statement. We use the same means of payment as for the purchase, unless expressly agreed otherwise. You will not be charged any fees. With the withdrawal we block the voucher. If you have already partly redeemed it before withdrawing, we refund the amount not yet redeemed. You do not need to return a voucher received by post.

Model withdrawal form

If you want to withdraw from the contract, please fill in this form and send it back. The legally relevant German version is in the German terms and conditions.

6. Warranty and liability

The statutory warranty provisions apply. We are not liable for slight negligence, except in the case of personal injury. The voucher terms apply to lost codes or codes redeemed by third parties.

7. Data protection

How we process your data is described in the privacy policy.

8. Applicable law and place of jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection of mandatory provisions of the law of their country of residence. For actions against consumers resident in Austria, the court in whose district they live or work has jurisdiction (§ 14 KSchG).

Version: 2026-11-12